The recent upgrade of Arvest Online Banking to the new system has generated some common questions from customers about accessing their accounts online.  Some of these issues are addressed in the topics below.  Please reference these items along with our post from earlier this week if you are having any user issues with Online Banking.

If you are having a specific technical problem not addressed in the list below, please contact Arvest Customer Service for personal assistance.

Why does the login page take so long to load?

• Overall slowness is an issue our team is continuing to analyze and troubleshoot
• We have made some changes throughout the week and especially over the last couple of days
• You should start to see improvements, and we will continue to address this issue
• For our users on a dial-up connection, we suggest you use the Accessibility Mode for the new Online Banking system.
  • Accessibility Mode is a new feature designed to work with screen readers and make Online Banking faster for those with slow internet connections, such as dial-up.

Why can’t I view the front and back of my cleared checks?

• We believe this was an isolated event, and all issues with check images have been resolved

Why does the printable view cause the printout to be wider than a page?

• Our team is currently working on a fix for this issue

What happened to the Mint.com connection to Arvest.com?

• Mint provided the following update to their users:
  • "We have escalated your issue to our data engineers. Our apologies for the frustration this is causing. At the moment we're unable to give you an ETA on the fix but we will notify you when we have an update to share."

Thank you again for your patience during the upgrade. If you are having a specific technical problem not addressed in the list above, please contact Arvest Customer Service for personal assistance. In order to best serve you, please be prepared to share your browser type and version, screen resolution and operating system.

It’s an exciting time for the Arvest family in Springfield, MO as we prepare to open our newest location at the corner of National Ave. and Chestnut Expressway. Our new branch has been built to LEED standards and will be a full-service location offering everything from daily deposits and check cashing, to account opening services and mortgage loans.

Our grand opening celebration will take place on August 27.

As we have been preparing to open this new branch, we realized that this would be an excellent opportunity to put Arvest’s community focus to work and incorporate some of the charitable organizations that help make Springfield a thriving community.

For four weeks leading up to the grand opening a “Charity of the Week” will be allowed to promote themselves and receive donations in the name of everyone who stops by the new Arvest branch during the given week. Students and community members will be encouraged to raise awareness and support for the chosen organization by simply coming to the branch. For each visitor of the branch, Arvest will donate $1 to the organization of the week and will be entered into a drawing for a new Apple iPad. Complete rules and information available at the branch location.

The four charities selected to participate in the community wide effort are Habitat for Humanity in Springfield, Humane Society of Southwest Missouri, Young Life Greater Springfield, and The Discovery Center. Each charity will take part in events and activities during their given week that will allow them to spread the word of their organization and get the community involved in their efforts.

Our activities get kicked off today, July 30th, with a radio remote broadcasting from our new branch. Stop by to support Habitat for Humanity and their work in our community. And while you’re here, grab some lunch and check out our newest location.

Arvest Bank’s culture is one deeply rooted in not only providing financial services to our community, but becoming an active corporate citizen and focusing on the greater good for the city of Springfield. We are excited to see our new branch open and show Springfield our support.
  

As Arvest Bank’s presence in the Kansas City market continues to expand, grocery shoppers around Kansas City now have improved access to withdraw cash safely and conveniently.  On July 16, the number of Arvest ATMs in the region doubled to 16, providing customers with an expansive network of service charge free machines throughout the Kansas City area.  The addition of eight new Arvest Bank ATMs was made possible through a partnership between Arvest Bank and Hen House Grocery Stores.  These machines are located inside Hen House locations, and provide customers needing to withdraw funds or check balances with a convenient and safe environment in which to do so.

Providing highly visible ATMs was also a crucial part of the expansion plan, and each machine is professionally labeled with the Arvest Bank logo and branding graphics resulting in a fresh, clean look that more closely matches that of their retail environment.  Additional signage has also been installed to make each machine easier to identify by Hen House customers needing to make a cash withdrawal.

“Since entering into the Kansas City market last November, we’ve looked for ways to expand our banking services to our customers.  The partnership with Hen House Grocery Stores will not only allow us to expand our ATM footprint, but also to introduce our banking services and products to those looking for a convenient and stable bank,” says Doug Heck, executive vice president and sales manager for Arvest Bank Kansas City.  “We all lead busy lives, and although most of our locations are open until 8:00 p.m., sometimes it’s hard to make it to the bank before it closes.  With the addition of these ATMs inside Hen House locations that have extended evening and weekend hours, we’ll be able to provide our customers with even more flexibility, something that is very important to Arvest Bank.  The partnership just seemed like a natural fit”.

David Ball, president and CEO of Hen House Markets, says, “We enjoy providing services to our customers that have the potential to add value to their shopping experience. The addition of these ATMs in our store locations will add an element of convenience to their busy lifestyles”.

Arvest Bank ATMs will be located at the following Hen House Grocery Stores:

15000 W. 87th, Lenexa, KS 66215
8120 Parallel Parkway, Kansas City, KS 66112
11930 College Blvd., Overland Park, KS 66210
11721 Roe Ave., Leawood, KS 66211
1015 NE Rice, Lee’s Summit, MO 64086
6900 W. 135th, Overland Park, KS 66223
6950 Mission, Prairie Village, KS 66208
2724 W. 53rd, Fairway, KS 66205
  

It’s Fair Time!

Arvest Bank in Gardner, KS is a sponsor of this year’s Johnson County Fair, and is participating in the “Sheep Decorating Contest”.   You can vote for your favorite sheep, and when doing so, are entered into a drawing to win some great prizes from local businesses.  To vote for Arvest Bank’s entry “Sally”, or any of the other entries, please visit http://www.jocokansasfair.com/ and click on “Vote on Decorated Sheep.”

You can also use that web site to learn more about the Events and Schedule for the fair.

Then come out and enjoy the fair, August 2-7, in Gardner, Kansas!
  

The recent upgrade of Arvest Online Banking to the new system has generated some common questions from customers about accessing their accounts online.  Some of these topics are addressed in the Q & A below.  Please reference these if you are having any user issues with Online Banking.

If you are having a specific technical problem not addressed in the list below, please contact Arvest Customer Service for personal assistance.  

• Recommend setting screen resolution to minimum of 1280 x 768.
• You can adjust your screen size by accessing your Display settings in the Control Panel for your PC.
• If using a lower resolution, you may have to scroll left and right or top and bottom to view the entire screen.

• The Exit button logs you out of Online Banking.
• The Exit button is located at the top right of the screen. If you use a lower screen resolution, you may need to scroll to the top right to see the button.
• If you have to scroll right to view the Exit button, please consider changing your screen resolution to at least 1280 x 768
• If the button is not visible at all, even after scrolling to the right, please contact Customer Service and provide your web browser type and screen resolution settings. 

• On the Transfers page, the Create Transfer button is located at the right of the screen. When you click on the button, you will see a form on which to enter your transfer details. You must click Preview after entering your transfer details. After clicking Preview, a popup will show you the details you entered. The submit button is on the bottom right-hand side of the popup. If you use a lower screen resolution, you may need to scroll to the right to see the button.
• If you have to scroll right to view the submit button, please consider changing your screen resolution to at least 1280 x 768.
• If the buttons are not visible at all, even after scrolling to the right, please contact Customer Service and provide your web browser type and screen resolution settings.

• Recommended browsers include:
  • Internet Explorer 7 and 8
  • Firefox for Windows 3, 3.5 and 3.6 
  • Safari for MAC 5
• Google Chrome may experience intermittent problems

• You will be prompted to answer a challenge question the first time you log in to the new system in order to verify your identity. After this initial login, check the box next to “Remember my challenge question answers when I am on this computer. (Password Required)” so you won’t be asked again.
• There is no need to change Login ID or password.

Arvest Online Banking has been upgraded to a new system, bringing a new look and many new functions that make it easier to manage your accounts.  Please log in and take some time to look over some of the new features.  If you have any problems or difficulties using the new Online Banking, please report it to Arvest Customer Service for assistance.
 
New Features
The new Online Banking upgrade results in an updated look with faster navigation to the various functions and options. In addition to a new look, the updated system will add the following new features to Arvest Online Banking:

• Quick transfer feature from the home screen.
• New email alerts for debits or credits over certain amounts and an alert for a particular check number cleared.
• New security alerts for ID, password and contact information changes.
• More detailed categories and customization options.
• Improved printer-friendly pages.
• Read in Accessibility mode which can be utilized by customers who use a screen reader application or those with a slower internet connection.
• An auto-logout feature in the event of inactivity.
• Easier setup and assignment of categories.
• View duplicate and counter check images, and view deposit slip images.
• Future enhancement of e.Statements to include check images.
• Future addition of Arvest credit card account information.
• Future addition of SMS text alerts to complement email alerts.

Having Problems?

Some important notes about the coming upgrade to consider:

• Your current login ID, challenge questions and password will not change as a result of the upgrade. There will be no need to re-enroll or sign up for Online Banking.
• Internet Explorer 6, and older versions, will no longer be supported, if you use IE 6, please upgrade to Internet Explorer 7 or higher as soon as possible.
• Some mobile device web browsers like Blackberry RIM may have difficulty with the new online banking system. If you use a mobile device to do your banking, please sign up for the Arvest Mobile Banking application for the optimal experience.
• iPhone, iPad and Android browsers should be usable, but you may want to download the Arvest Mobile Banking application for the best experience.
• When the new system launches on the 25th, you will not need to do anything differently to log in. Your Online Banking login ID, challenge question and password will NOT change, simply go to https://www.arvest.com and login at the top left of the page.

 
Remember - Arvest will not email you or call you asking you to confirm personal data such as login information, account numbers, card numbers or PIN codes. If you receive an unsolicited request asking you to “verify” your personal information, please do NOT do so – it could be a fraudulent attempt to gain access to your Arvest Bank accounts.
 
We hope you enjoy the new Arvest Online Banking and thank you for your patience during the transition.

Construction is now underway at the Habitat for Humanity house in Fort Smith, Arkansas, located at 1808 Johnson Street.  The wall raising took place earlier this week on July 19th.  Arvest associates will work on the house starting next Thursday, July 29th and continue through Saturday, July 31st.  Depending on progress this week, Arvest associates may be working on framing, decking or shingles.

Please check the Arvest blog frequently for updates on the progress of the home.

If you would like more information about Habitat’s home ownership program or to find out more about how you can get involved, call the Habitat office in Fort Smith at (479) 782-8255.  Or, to get involved with Habitat for Humanity in your area, call their national toll-free number at (800) 422-4828.

Please be aware there will be limited Online Banking service during this weekend’s system upgrade, restricting the ability to create a recurring transfer, change contact information or access secure messages. You will be able to view account activity, initiate an immediate transfer and pay bills.   The upgrade period will begin Friday evening, July 23 and should conclude on Sunday, July 25.  To read more about the system upgrade, please visit our previous blog post.

Be Prepared for the Upgrade

Some important reminders about the coming system upgrade to consider:

• Your current login ID, challenge questions and password will not change as a result of the upgrade. There will be no need to re-enroll or sign up for Online Banking.
• Internet Explorer 6, and older versions, will no longer be supported, if you use IE 6, please upgrade to Internet Explorer 7 or higher as soon as possible.
• Some mobile device web browsers like Blackberry RIM may have difficulty with the new online banking system. If you use a mobile device to do your banking, please sign up for the Arvest Mobile Banking application for the optimal experience.
• iPhone, iPad and Android browsers should be usable, but you may want to download the Arvest Mobile Banking application for the best experience.

When the new system launches on the 25th, you will not need to do anything differently to log in. Your Online Banking login ID, challenge question and password will NOT change, simply go to https://www.arvest.com and login at the top left of the page.

We appreciate your patience during the upgrade and our staff will work to minimize your inconvenience.

Remember - Arvest will not email you or call you asking you to confirm personal data such as login information, account numbers, card numbers or PIN codes. If you receive an unsolicited request asking you to “verify” your personal information, please do NOT do so – it could be a fraudulent attempt to gain access to your Arvest Bank accounts.