so some folks need some advanced features, the rest of us want our old web page back just give the special folks their own button for advanced banking if they like. I have spoken to many of my customers that also bank at arvest and they all say the same thing why are you forcing us to re learn all this stuff in the name of progress, we were not unhappy before but we are now. I find none of the new features or layout of any interest to me it just slows up my daily banking activities. fustrated and unhappy customer. And you probably won't post this second comment either. How I love Honesty in Business Ryan Horstmann owner snapper/ toro repair centre bentonville

Seems like the new system doesn't update as quickly as the old one.

Ryan, we are sorry for the frustration you and others are having with the new web banking.  We do hear you, and our upgrade team is continuing to make tweaks to the new system to improve speed and fix any outstanding or new issues as they are identified.  Of course, with this upgrade comes some changes as you mentioned, and we have now launched this new demo to assist with learning about those changes.  As always, you can contact us for support or answers to your questions.  As for your last post, I did go back and double check that it was answered with a personal e-mail because we just could not post and reply to each and every comment through our blog whenever the rollout was brand new.  We were trying to limit the confusion since some comments were related to various issues that we were trying to solve on a one-on-one basis.  Thanks for continuing to bank with Arvest, and thank you very much for your patience as we make this transition.  Best regards!

I have been availing myself of the convenience of being able to keep track of my accounts for years.  Suddenly,  with this new demo, I cannot access my accounts.  My ID is no longer valid.  So obviously I do not appreciate this new program.  I would really like the old program back.

I like the new options for tracking spending catagories. This is helpful stuff and a good idea. Thanks.

I very strongly dislike this new format.  I liked the old one.  It was easier to read and move around in.  This new format does NOT work well with my browser (FIrefox).  I try changing the resolution, as your service rep. suggested, and all it does is make the whole image so small no one could read it without a magnifying glass.  So now, to see anything,  I have to continually use the scroll and move back and forth across the page.  There is LESS information available on the page then there was before.   I am extremely unhappy with this.  

I forgot to add:   With your new format, sums are posted as pending, and then they disappear completely for days at a time.   Your service rep said something about they had been 'conditional' posts, or something.  Well, I don't like it.  I like having them posted there as pending debts.  That way I could keep much better track of what is going on.

In general?   It's a sad and sorry switch you've made.

I am very upset at the change.  I can no longer update my Quicken via download.  I called 3 weeks ago and was not helped in any fashion on how to fix it.  The customer service regarding your online banking is not very good.  The guy on the phone said he wasn't surprised that it wouldn't work but had nothing to offer.  As I said this was 3 weeks ago, he took my name and information yet we have not heard back.  SAD.

I used to click on Activities and all my transactions would come up.  It was so much easier to work online. Now I am having all kinds of trouble.  I like the old program much better.  Please go back to it.  I already have too much stress in my life as it is.  God bless and have a good day!

The new online banking system is very slow.  I have DSL and I feel like I'm using dial-up again.  I use Internet Explorer 7 as my browser.  Is there a special browser that is used to us the new system?  I really liked the old system better. 

For the record I HATE this new online banking format.  Not only does it take forever and a day to pull anything up, it randomly logs you out in the middle of a transfer, etc.  That is if you can even get the transfer option to work.  Then you put all of your log in info back in twice or more and it still won't log you in! HATE IT!!  Please work harder and faster to fix this horrible new program! 

Thank you for the feedback on the new online banking system.  Our IT team is continuing to work on the performance issues. 

Dana - I have reported your follow-up to customer service and you should get assistance very shortly.  I'm very sorry for the delayed response.

Do not like your update.  Categories that I have used are overwritten , screen is SLOW and I will be in tomorrow for additional help.  Helen

Still waiting for fixes for items that were broken in the "upgrade", for quicken users the payee field is still truncated such that the payee name for a check card transaction does not transfer only  the fact that it was a pos pin transaction, one of my accounts no longer shows up at all in quicken and no-one seems to know why, worked fine before the upgrade and works fine through mobile banking. Still getting a script error in quickbooks when logging in which did not happen before and now have a multi step process to download transactions which is illogical and counter intuitive i.e

1. Log in

2. select accounts

3. Select download to quickbooks

4. Select account (even if this is the only account)

5. Select "begin download"

6. select "complete download" to actually transfer the transactions to quickbooks.

Not very user friendly or efficient, one gets the impression that the quicken/quickbook users are an afterthought and that we are supposed to do all our banking through the web interface but this does not provide a fraction of the financial, forecasting and tax features of financial management software. Also based on the responses that have been provided to my customer service person I get the impression that this effort was outsourced and the internal IT people do not know what has happened or how to fix it.

Compared to the integration that I was used to with my prior bank the system up to the end of July was tolerable with the promise of significant improvement, in reality it appears we have gone backwards.

 

I am sorry but I have to agree with most of the rest, this new format is just not good. I liked the other one.

I have been an Arvest customer since they acquired Superior Federal in the 90s.  I have been well pleased with this bank the entire time that I have been their customer.  This new format is as slow as cold molasses and many, many times it locks up while trying to load.  I have read two weeks worth of posts and the majority are negative.  Is there any chance that you will pull the plug on this upgrade and go back to using the old version?

The old system was much easier, as all tranactions were listed in order.  On one page you could balance daily without changing screens. You saw your balance as transactions were posted. The math was done for you, now it is not. Deposits were not listed in the same  column as outgoing transactions... this new way is not working. Who thought this up? Obviously not the average working person who has to check their balance often in order to know if they have enough money or not. 

Been an Arvest customer for over 10 years.....I  did not have to have high speed to access my accounts. Keep it simple Arvest, that is why most of us are with you. You dropped the ball with this move. It sucks.  

I called into customer support and asked about using Quickbooks 2010. I was told that quickbooks was removed from being used. Is this correct?

If so, you need to change your FAQ which says that you do use it.

Kyle,

Quickbooks 2010 is supported for our new web banking system.  Sorry for any confusion we may have caused.