I wish more notice had been given about changes and how you did the notice. In today's environment, it causes a LOT of pain and concern when all of a sudden you get a totally new look online. As a CIO in IT of a large business, I can assure the first thought is ALWAYS that you've run into a hack. It would have been very easy to tell customers this right up front as they get ready to sign in, i.e., "Our look has changed! We're improving!" then give us a look before we sign in of what the new look is. Assauges our concerns. Your FAQs and such doesn't seem to even acknowledge that that your customers would be concerned. Which means you aren't thinking of your customers.

I would like to have date, transaction, amount and total all on one screen page (like it was before)and not have to move side to side to see all the information.  Also, looking at  the previous page could be done by using the arrow, now one has to sign in again. It does not seem to be a improvement  over the last program - for us customers.

A few month ago we, at my workplace, got a new "and improved" system. But it turned out to be much more timeconsuming then the previous one, so we went back to the "old" one and are saving much time. New is not always better.

Thanks for giving me a place to ask my question.  When I log on, why do I get the message that  my computer is not recognized and requires me to answer my questions EVERYTIME I log in?  It is the same computer I have been using for quite some time.    Thank you. 

Thank you for submitted comments, rather than post each one, we are respondind directly to comments for personal assistance. 

Some challenges remain with the new system, and our team is working very hard to resolve any remaining issues.  We will post updates as available on the blog and with the Online Banking FAQs.  Thank you again.

I cannot figure out to access the "categories" on the register.  Rather have the old version.

Darlene

Darlene, we have had a few customers ask us about the categories for their transactions.  In order to assign a category to a check or other transaction, you need to click on the pencil icon and select the category for that item.  If you have not already been doing this, you will need to create the categories to assign by entering a new category.  Once you have entered a new category for the first time, it will appear in the drop down list of categories for you to use on future transactions.

If you still have questions, please call Customer Service so we can provide you with personalized help on this topic or any other.

Thanks for banking with Arvest and for your patience during this upgrade transition.