Arvest Bank ranks highest both in the South Central Region and in the Southwest Region in the J.D. Power and Associates 2010 Retail Banking Satisfaction Study.  This is the second consecutive year that Arvest has received this award for the region that includes Arkansas, which last year was called the Southeast region and this year the South Central region.

“To receive this recognition in two regions is a tremendous honor,” said Kevin Sabin, president and COO of Arvest.  “We are grateful to our customers for recognizing our talented team of associates.    Those associates are at the heart of our company and work hard to provide a quality banking experience to each customer that walks in our doors.” 

Arvest Bank received ratings significantly higher than the regional averages in six factors analyzed by the study – account activities, account information, facility, fees, problem resolution and product offerings. The study was conducted with more than 48,000 banking consumers throughout eleven regions across the United States. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.

Arvest Bank has some of the lowest fees in the nation and offers 12-hour weekday banking, along with Saturday hours at many of its over 230 locations.  Arvest also offers many convenient and innovative products including mobile banking, an iPhone application to locate branches and ATMs, a re-loadable Spending Card, a shared Family Card and extensive online banking tools.

“Our customers have told us what matters to them, and that is why we have invested in the things we have - convenient locations, long hours, innovative products and online services.  Our friendly and knowledgeable bankers work everyday to make banking as easy and enjoyable as possible for our customers,” said Sabin.  “This kind of banking experience, along with our strong balance sheet and local management, contribute to our success.  We are truly honored and sincerely thank our customers for trusting us to help with their financial needs.”

To view more information and ratings overview for the J. D. Power and Associates 2010 Retail Banking Satisfaction Study, visit the JD Power Website.

View the Power Circle Ratings for Arvest and other banks to see how they stack up.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.