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Submitted questions will be answered by an Arvest banker and may appear on the Arvest Blog.

Arvest Mobile Banking App for iPhone Now Available

Friday, October 28 at 02:16 PM

We are pleased to let our customers know the NEW Arvest Mobile Banking App for iPhone® is now available in the iTunes® store.   It is important you download the new app as soon as possible to avoid service interruption.  Please remember, the previous Mobile Banking app will cease to function on Monday, October 31.

Arvest Mobile Banking App for iPhone®
The Arvest Mobile Banking App is iOS5 compliant and is ready for your use. Enjoy full Mobile Banking functionality with the ease of using an app:

  • Check balances
  • Get account history
  • Transfer funds
  • Pay bills
  • Locate a nearby Branch/ATM

To avoid any interruption in your ability to use Mobile Banking, please enroll today by following the instructions below.  Enrollment takes place within the Mobile Banking tab inside Arvest Online Banking.

Get Started - Enroll Now:
Mobile Banking enrollment takes place after you log in to Arvest Online Banking. 

  1. Make sure you have your text message enabled phone with you and log into Online Banking on your computer
  2. After you log in, select the Mobile Banking Tab
  3. Select Sign Up to enroll and review the Terms and Conditions
  4. Follow the instructions provided during the enrollment process
  5. Once complete, you can begin using the Arvest Mobile Banking App as well as Text/SMS and Mobile Web banking

For more information on Mobile Banking, visit the new Mobile Banking website.  If you have difficulty accessing Online Banking or enrolling for Mobile Banking, please call (866) 952-9523 for personal assistance.
 

Mobile Banking Update – Enroll Today to Avoid Service Interruption

Thursday, October 27 at 04:18 PM

The Previous Version of Mobile Banking will No Longer be Available for Use as of Monday, October 31

Enroll Now in the NEW Mobile Banking to Continue Mobile Access
The NEW Arvest Mobile Banking is available and all customers should enroll at this time.  This new service includes Text/SMS Banking, Mobile Web Banking and will soon include a Mobile Banking app.

If you have already enrolled, we hope you are enjoying the new service.  If you have not enrolled, your current version will no longer work after Monday, October 31!

iPhone® App Update
The new Arvest Mobile Banking iPhone® app is complete and is with Apple for review and approval.  Once approved, it will be available for download in the iTunes® store.  The review and approval timeframe can vary.   By enrolling now in the NEW Mobile Banking, you can begin to use the Text/SMS and Mobile Web Banking immediately and will be able to download the new app right away when it is released.

To avoid any inconvenience in your ability to use Mobile Banking after October 31, please join today by following the instructions below.  Enrollment takes place within the Mobile Banking tab inside Arvest Online Banking.

Get Started - Enroll Now:
Mobile Banking enrollment takes place after you log in to Arvest Online Banking. 
1. Make sure you have your text message enabled phone with you and log into Online Banking on your computer
2. After you log in, select the Mobile Banking Tab
3. Select Sign Up to enroll and review the Terms and Conditions
4. Follow the instructions provided during the enrollment process
5. Once complete, you can begin using Mobile Web or Text/SMS Banking.  Since you are enrolled, you can use the Mobile Banking app as soon as it becomes available.

For more information on Mobile Banking, visit the new Mobile Banking website.  If you have difficulty accessing Online Banking or enrolling for Mobile Banking, please call (866) 952-9523 for personal assistance.
 

 

Arvest in Fort Smith, Ark. Spotlights ServiceMaster Clean

Thursday, October 27 at 08:23 AM

ServiceMaster Clean has been an integral part of Fort Smith and the surrounding area business community for 14 years strong. Before opening the doors in 1999, owners Tommy and Lisa Smith conducted some practical geographic and economic studies of the area.  After proving to be a promising area for their business escapade, the Smiths’ were officially open for business. 

Initially, Tommy and Lisa were the only two employees at ServiceMaster Clean in 1999.  Today, they employ approximately 45 full-time and part-time employees, enabling the community to seek job opportunities with them and supporting the economic growth as a whole.  

ServiceMaster Clean is your one-stop-shop for cleaning services of all kinds.  From disaster messes to general cleaning needs, they have you covered. They specialize in water and fire restoration, mold remediation, carpet cleaning, and janitorial services.  And, setting them far apart from their competitors is their offer of satisfaction-guaranteed service and five-year warranty on work done.

Arvest Bank has reinforced ServiceMaster Clean’s success by giving expert business support and advice. Problem solving and the tools Arvest provides enable ServiceMaster Clean to have financial peace of mind. The professionals at Arvest Bank “know the needs of our business and how to meet them. The good communication and understanding has led to success between both organizations,” said Tommy and Lisa Smith.

 

InVESTing in Women

Tuesday, October 25 at 10:24 AM

Founded three years ago by Lorrie Madden, executive vice president and sales manager of Arvest Bank in Rogers, InVESTing in Women has grown into a successful professional women's networking group in Northwest Arkansas.  The light bulb came on for Madden in 2007 when she came across an article in the ABA Bank Marketing journal.  The article revealed to Madden that women business owners are the fastest growing group of business owners in America. By forming a “meaningful relationship” between the bank and this powerful, growing market segment, the two groups could grow and succeed through each other. 

With Northwest Arkansas being one of the fastest growing regions, Madden saw this as a perfect opportunity for Arvest to reach out to this expanding market.  And so came InVESTing in Women as the result.  The established purpose of this networking group is “women helping women find financial solutions.”  The first meeting included only 15 women in December of 2007.  Since then, it has grown into a huge success and has merged with a similar group in Bentonville to make it even larger.  Bentonville’s original focus was also to educate women about financial topics, but also about topics ranging from retirement solutions, staging a home for sale, how to start a small business and even skin care!  The merger of the two groups brings endless possibilities to the table for any woman in the area.

“It’s very exciting to see the value of this initiative in the community.  We continue to receive exceptionally positive feedback from participants.  One of our advocates from the very beginning almost 3 years ago said she has drawn over $35,000 in new business to her business from this group and the contacts that resulted,” said Madden.

Since the expansion, Madden has recruited a variety of women within the Arvest network to help lead the meetings.  In Bentonville, you can expect to meet and speak with Client Advisor and Investment Specialist Amie Bland, Retirement Plan Specialist Kelly Majdan, Commercial Loan Officer Darlene Nicolau, and Bentonville Downtown Branch Manager Tara Greeley.  In Rogers, Marketing Specialists Amy Tucker and Rogers Villages on the Creek Branch Manager Donna Howard lead the meetings each month. “We really enjoy doing it and have worked very hard to make sure we continue to have new guests coming to each meeting!” said Bland.

The meetings are held once a month, alternating between Rogers and Bentonville.  Rogers holds the meeting on the second Tuesday of each even month at the Arvest at Village on the Creek.  Bentonville holds the meeting on the last Wednesday of each odd month at the Arvest branch Downtown Bentonville. 

You're invited! Seating is limited and request that you RSVP. To be added to the InVESTing in Women Email List, please contact Amie Bland at abland@arvest.com or Amy Tucker at atucker@arvest.com or call 479-621-1777.
 

Arvest in Flippin to Host Halloween Pet Costume Contest Friday, Oct. 28

Tuesday, October 25 at 07:44 AM

Grab your furry four-legged friend and visit Arvest in Flippin, Ark. on Friday, Oct. 28 for the Halloween Pet Costume Contest! See the following release for details about this upcoming fall event.

YELLVILLE, Ark. – Arvest Bank location in Flippin will be hosting a Halloween Pet Costume Contest on Friday, October 28 from 10:00 to 2:00 p.m.  Pet owners are encouraged to bring in their furry friends in their Halloween costume to have their photo taken and receive a treat.

The top five pet photos will be displayed in the Flippin location’s lobby for judging from Monday, October 31st until Thursday, November 3rd. The winning pet will receive a special Halloween treat and the lucky owner will receive a $25 Arvest Visa gift card. The winner will be announced on Friday, November 4th. 
 

Arvest to Host Shred-A-Thon on Friday, Oct. 28 to Benefit Harrison Circle of Friends

Monday, October 24 at 02:22 PM

The following release is an announcement of an upcoming free event in Harrison, Ark. open to the public that can help protect you against becoming a victim of identity theft, one of the fastest growing crimes in the United States.  See below for details. 

YELLVILLE, Ark. – Arvest Bank will be holding a Shred-A-Thon event on Friday, October 28, at the Hester Drive location in Harrison from 1:00 to 3:00 p.m. Arvest is partnering with Shred-it and KBCN radio to provide customers with an environmentally friendly way to discard unwanted paper and sensitive documents in a secure manner. Kids are invited to come “Trick or Treat” at Arvest during the Shred-a-Thon, and donations will be collected for the Harrison Regional Circle of Friends.

Circle of Friends is a statewide organization that coordinates different fundraising and outreach events to benefit Arkansas Children’s Hospital. The Harrison chapter has raised over $106,000 in the past year, with over $50,000 coming from a local KBCN Radiothon.

“We’re so thrilled to be partnering with Shred-it and KBCN radio for this event. Our customers and the community always appreciate our Shred-A-Thon events, and this one provides them with both a safe way to dispose of documents and a safe place for their children to trick-or-treat all while helping out a great cause,” Tiffany Watkins, spokesperson for Arvest said. 
 

Can I Help You?

Monday, October 24 at 02:06 PM

A customer walks into your store. Noticing him or her you make your way over to welcome them. Eager to make a sale yet not wanting to sound pushy, you put on your most polite and helpful tone.

“Can I help you?”

Your greeting sounds good. But you have just delivered a potentially fatal blow to your relationship with that customer. The customer can simply reply, “No thanks, just looking.” End of discussion… end of possible sale.

While your approach has an air of being helpful and customer-focused, asking questions which expect a yes or no answer does not develop relationships. As a business owner you are not selling a product or service. You are selling a relationship.

Any time you interact with a customer either to ask a question or respond to a complaint, you should seek to advance your relationship by opening yourself up and inviting the customer into further dialogue. This means looking for clues about the customer’s life or passions and being interested in them. It means asking questions that can’t be answered with a yes or no. It means when a customer complains, you don’t simply respond, “I’m sorry.” You ask questions about why they are dissatisfied and how you can make improvements. 

If you want loyal customers, if you want spreading-the-word customers, then have open conversations with them. Both you and the customer will benefit. 

 Doug has been counseling businesses of all sizes for 20 years as both an accountant and lawyer.  His role for Arvest is to help us better serve our business customers. For more information, articles, training and online tools, visit Arvest's Small Business Resource Center.

Free Document Shredding for NWA and Fort Smith on Saturday, Oct. 29

Monday, October 24 at 09:12 AM

The following release is an announcement of an upcoming free event in Northwest Arkansas and Fort Smith, Ark. open to the public that can help you protect yourself against becoming a victim of identity theft, one of the fastest growing crimes in the United States.  See below for details. 

Arvest Bank locations Northwest Arkansas and Fort Smith have joined with Shred-It to provide free shredding services to the public on October 29.

Six Arvest Bank locations will be accepting documents from the public between 10 a.m. and 2 p.m. on Saturday, October 29. Shred-It trucks will be present to shred the documents at each location.

Those Arvest Bank branch locations are:
• 405 S. Walton Blvd. in Bentonville,
• 1801 W. Walnut St. in Rogers,
• 2012 S. Pleasant Ave. in Springdale,
• 1947 N. College Ave. in Fayetteville,
• 102 E. Buchanan St. in Prairie Grove, and
• 5000 Rogers Ave. in Fort Smith.

A 2009 Javelin Strategy and Research report stated that, of the 10 million identity theft victims in 2008 in the United States, 43 percent of the thefts had occurred as a result of stolen wallets or physical paperwork. Shredding sensitive documents that contain personal information such as names, account numbers, or other personal identifiers, can help deter such thefts.