Leeds Joins Arvest Board in Fayetteville, Ark.

Friday, December 02 at 09:50 AM
Category: Arvest Community News

Dean and professor of law at University of Arkansas School of Law joins Arvest Bank's board of directors in Fayetteville, Ark.

FAYETTEVILLE, Ark. — Arvest Bank in Fayetteville is pleased to announce that Stacy L. Leeds has joined the bank’s board of directors. 

“Stacy Leeds is an outstanding legal mind whose advice and service is in high demand,” said Donny Story, President and CEO for Arvest Bank in Fayetteville. “We know that her involvement on our board will bring the highest benefit to both Arvest Bank and our customers.”

Leeds is currently serving her second term as dean and professor of law at the University of Arkansas at Fayetteville School of Law. She first joined the university in 2011, where she lectures on American Indian law, oil and gas, property, natural resources and introduction to legal studies.

She holds law degrees from the University of Wisconsin and the University of Tulsa. Leeds earned her master’s in business administration from the University of Tennessee and her bachelor’s from Washington University in St. Louis. 

Leeds served in several capacities as a faculty member and administrator at the University of Kansas where she served as interim associate dean for academic affairs in the School of Law, director of the Tribal Law and Government Center and professor of law. While there, she received the Howard M. and Susan Immel Award for Teaching Excellence. In the College of Liberal Arts and Sciences, she served as interim chair of Indigenous Nations Studies. She was a senior administrative fellow in the Office of Provost from 2006-07. She also served on the law faculty at the University of North Dakota and as William H. Hastie Fellow at the University of Wisconsin School of Law.

Leeds was a recipient of the American Bar Association’s Spirit of Excellence Award in 2013, an elected member of the American Law Institute in 2011, and a former Alphonse Fletcher Sr. Fellow affiliated with the W.E.B. DuBois Research Institute at Harvard University in 2008-09. In 2015-16, she was affiliated with Northeastern State University, Tahlequah, Okla., as the Sequoyah Fellow.

A native of Muskogee, Okla., former athlete and life-long sports enthusiast, she was inducted into the Muskogee Athletic Hall of Fame in 2015.

She currently lives in downtown Fayetteville with her son, Hunter, age 8. 

Tags: Arkansas, Fayetteville, Press Release

Meg Bourne Sparks Creativity – People Helping People Series

Thursday, December 01 at 11:25 AM
Category: Arvest Community News
For Meg Bourne, creativity is the key to success in the classroom and life. She believes if you’re creative, you’re going to bring that skill set into math, science and literature. Her goal is to fuel that skill with students through a program called Art Feeds which goes into the classroom and provides many forms of art to spark creativity in students.

With the help of hundreds of volunteers, Meg’s empowered 32,000 students with lessons on creativity! Check out how Meg is fostering the power of creativity in kids’ lives.

If you’d like to learn more about Meg and her Art Feeds program, then visit Art Feeds online* or follow them on Facebook*, Twitter* and Instagram*. 
Meg’s story is part of Arvest Bank’s People Helping People series featuring citizens giving back to their community. 
Keep an eye on our social media channels for both videos and written stories highlighting the good works of dedicated citizens in the communities Arvest Bank serves.  
Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.  

Tags: Community Support, People Helping People

Branch Hours Changing Inside Walmart and at Some Springdale, Ark. Locations

Thursday, December 01 at 07:30 AM
Category: Arvest Community News
Starting Tuesday, Jan. 3, 2017, Arvest Bank branches inside Walmart stores will have revised hours.

NEW HOURS for branches inside Walmart stores*
M-F:  10 a.m. – 7 p.m.
Sat.:  10 a.m. – 4 p.m.

Please know Arvest deposit ATMs are accessible anytime Walmart is open.  

Also, starting Tuesday, Jan. 3, 2017, some Arvest Bank branches in the Springdale, Ark., area will have revised hours.

NEW HOURS for branches listed below
Huntsville Main (104 S. Hughes)
  • Lobby Hours 8 a.m. – 5 p.m. (M-F) and CLOSED (Sat.)
  • Drive-Thru Hours 8 a.m. – 5 p.m. (M-F) and CLOSED (Sat.)
Springdale East (3263 E. Robinson Ave.)
  • Lobby Hours 8 a.m. – 6 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
  • Drive-Thru Hours 7:30 a.m. – 6 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
Springdale Main (415 W. Emma Ave.)
  • Lobby Hours 8 a.m. – 5 p.m. (M-F) and CLOSED (Sat.)
  • Drive-Thru Hours 7 a.m. – 6 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
Springdale South (2012 S. Pleasant)
  • Lobby Hours 8 a.m. – 6 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
  • Drive-Thru Hours 7 a.m. – 7 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
Springdale West (3950 W. Sunset Ave.)
  • Lobby Hours 8 a.m. – 6 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
  • Drive-Thru Hours 7 a.m. – 7 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
Tontitown (918 E. Henri De Tonti Blvd.)
  • Lobby Hours 8 a.m. – 6 p.m. (M-F) and CLOSED (Sat.)
  • Drive-Thru Hours 7:30 a.m. – 6 p.m. (M-F) and 9 a.m. – 1 p.m. (Sat.)
We are revising our hours because we noticed a change in customer preferences for interacting with us; more customers now utilize online and mobile banking channels to open accounts, deposit checks, pay bills, manage their money, etc.  

For your convenience you can bank 24 hours a day, 7 days a week using:

Arvest Bank Contact Center
  • M-F: 7 a.m. – 8 p.m.
  • Sat.: 8 a.m. – 5 p.m.
For general customer service, call us at (866) 952-9523.
*Because the Harrison, Ark., branch located inside Walmart is closing Jan. 6, 2017, its hours will not change.   

Tags: Arkansas, Hours, Locations, Missouri, Oklahoma, Springdale

Chance to Win Tickets to Arvest Winterfest and Breakfast with Santa in Tulsa, Okla.

Wednesday, November 30 at 07:45 AM
Category: Arvest Community News

Want to have breakfast with Santa and go ice skating at Arvest Winterfest* in Tulsa, Okla.? Now’s your chance to win 6 tickets to Arvest Winterfest and 6 tickets to breakfast with Santa on Dec. 10!

Here’s How it Works! 
On Nov. 30 we’ll post on the Arvest Bank Facebook page asking for you to comment by 4 p.m. on Dec. 2 with a picture of you, a family member or friend holding a letter to Santa. 

Additionally, on Nov. 30 we’ll post on the Arvest Bank Instagram account asking you to post by 4 p.m. on Dec. 2 a picture of you, a family member or friend holding a letter to Santa and using the hashtag #arvestlettertosanta. Remember to make your Instagram profile public, so we can find your picture!

Pull out a pen, paper and camera to begin!

Winner Selection
After 4 p.m. on Dec. 2 we’ll choose one random winner on Facebook and one random winner on Instagram to each win six tickets to Arvest Winterfest and six tickets to breakfast with Santa on Dec. 10, 10 a.m. – 11:30 a.m.! Tickets to Arvest Winterfest do not have to be used the same day as the breakfast and may be used for entrance on any day Arvest Winterfest is open. 

Enjoy Arvest Winterfest
Skate beneath Tulsa’s skyline on 9,000 square feet of perfectly layered ice. That’s bigger than the ice rink at Rockefeller Center in New York City! In 2015 Arvest Winterfest welcomed more than 150,000 visitors. Join this year’s crowd. Lace up your skates now through Jan. 15 to enjoy Tulsa’s favorite holiday tradition! 

Breakfast with Santa
As part of Arvest Winterfest, breakfast with Santa brings a taste of the North Pole to Tulsa. With a delicious breakfast, visits with Santa, face painting and more, this is the holiday event you do not want to miss. 

Make your holidays even more festive with a chance to win tickets to Arvest Winterfest and breakfast with Santa!

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Arvest associates and their immediate family are not eligible to participate in the contest. Winner will be determined by Arvest Bank. This contest is not sponsored, administered or associated with Facebook or Instagram. By entering, entrants confirm they are at least 18 years of age, release Instagram and Facebook of responsibility, and agree to Instagram and Facebook’s terms of use. 

On Dec. 1 blog was edited to reflect deadline extended from Dec. 1 at 4 p.m. to Dec. 2 at 4 p.m.

Tags: Oklahoma, Tulsa

Respecting Customers

Wednesday, November 30 at 07:30 AM
Category: Business Banking

Keeping existing customers is critical to the long-term success of any business. They can be the source of repeat business, additional business and referrals of quality prospects. Quality products that do what they are supposed to do are one element of a happy customer relationship. But so are many intangibles.

Appreciating customer’s business
Your customers have selected your product instead of those of the competition. This conscious decision was probably based on the product and on your company. You should feel good about that choice and let the customer know of your appreciation. It can be a simple, but heartfelt, thank you or you can do something more. Delivering something extra (and probably not in the form of a price break) can demonstrate your appreciation. Try including a little gift or shipping overnight without charging more and see the reaction. Be sure the customer knows you are taking the extra step.

Valuing the relationship
Most customers like to do business with existing vendors. It is easier, usually faster and they know what to expect. They want the relationship to work, and they know it needs to be mutually beneficial. This is something more than appreciating the business.

No one likes to feel they are on the wrong end of a one-way relationship. A constant stream of sales pitches can create a one-way feeling. Find ways to remind the customers of your presence without constantly bombarding them with sales pitches. You may want to consider some form of a newsletter that combines information the customer can use along with information about your products or your company.
Caring about customer’s issues
As much as you may want your customers to be concerned about your success, their primary interest is their own success. If you can provide ideas or suggestions that can help them be more successful or do their job easier, it shows you care about them. Certainly asking a simple “How is it going today?” may prompt a response. Offering a useful insight the customer may be able to use can work wonders. Without violating a different customer relationship, you may be able to tell how a different customer was able to address an issue important to the customer. Depending on the situation, you may even be able to arrange a call with the other customer. Position yourself and your company as a source of solutions.

Making the customer feel special
It can be difficult to differentiate among customers. Yet, many companies are able to do this well. Airlines provide special benefits for frequent fliers, companies offer special phone lines or parts of their websites for groups of customers and others have special check-out or service lines. Interestingly, these special benefits are more about service than they are about price. They provide a convenience or save the customer time.
Respecting the customer
The term “respect” can be difficult to define. In summary, respecting the customer is really just treating them the way you would like to be treated. Consider the relationships and experiences you have with those selling you items or services. Identify what makes you feel good about doing business with those organizations and you will probably be well on your way to finding many ways to give your customers the respect they want and deserve.
As you seek to build quality relationships with your customers, you’ll find the relationship becomes increasingly mutually beneficial. 
Tags: Arvest Biz, Business Banking

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